How can your company benefit from ChatGuru's customization options?

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From customer service to sales techniques , the ChatGuru platform can be adapted to the specific needs of your company, always including aspects linked to immediacy and availability. The goal is to provide customers with a reliable and productive environment that scales their capacity and encourages new business. You can get more involved, build more lasting relationships through our platform. In this sense, firstly, we need to highlight that although there are certainly many obstacles in the company-consumer connection, this work can be made easier just by your company being in the same place as your customers. With more than 2 billion monthly active users around the world, WhatsApp is the ideal platform to connect with your audience and make more sales. After all, the platform is the application most used by Brazilians (55%) and the one where they spend the most time (55%) . In other words, integrating ChatGuru technology into your WhatsApp business account is a way to create an optimized and direct channel with your consumers.

Custom chatbots ChatGuru 's chatbot is just one of the many useful features offered within our platform. Through our technology , your company will be able to create and manage a chatbot adapted to the desires and needs of your customers. Improving response speed and bringing consistency , the chatbot can be configured to automate the steps that make the most sense for the reality of your business. But it is worth saying that the possibilities are diverse. Bots can handle customer support, marketing and sales communication , acting to collect and qualify leads, guide consumers Industry Email List through the sales funnel and act on  upsell and crossell opportunities, among others. With the integration of ChatGuru chatbots , your customers no longer need to wait for a human agent to ask questions and obtain information about your offers. In a matter of seconds, your problem is solved. Each call is answered quickly and simultaneously. An important point to highlight is that companies can adapt their communications with customers to better meet their demands with ChatGuru software .



In other words, our robots can be adjusted to have a voice and behavior that convey your company's image and values. If your company wishes, it is also possible to offer hybrid support , allowing you to provide your customers with the best of both worlds. This synergy allows chatbots to be responsible for handling a large number of calls involving only the human team when absolutely necessary, freeing the latter to focus on more strategic and complex issues. Personalized service flow With ChatGuru , your company is able to establish a personalized service flow. The automated smart funnel tool allows monitoring a customer's journey from the first contact to post-sales. Our program can be used to track the status of many business processes , including but not limited to sales, support, inquiries, services, product distribution, and more. In addition to naming the funnel, the company can decide on the number of phases it will have and which steps will be named on our platform. Service, quote delivered, transaction completed and lost are just some of the possible steps in a basic sales funnel. It is worth highlighting that customer conversations with chatbots and also with human agents can automatically feed this funnel.